Water Shutoff Policy

LACSD adheres to the 2018 Water Shutoff Protection Act (Act) which governs the requirements and procedures relative to the discontinuation of residential water service for nonpayment. In compliance with the Act, LACSD’s Board of Directors adopted Resolution No 2019-09, the Discontinuation of Residential Water Service for Nonpayment Policy.

In 2020, LACSD’s Board of Directors also adopted Ordinance No. 82 which amended the District’s Rules and Regulations for Water and Wastewater Service to incorporate the Act.

The District’s current Water Shutoff Policy can be accessed below.

In 2023, LACSD processed 172 customer accounts for discontinuation of water service for nonpayment.

Select the links to view the full text of Ordinance No. 82 and the Rules and Regulations for Water and Wastewater Service.
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Water Shutoff Policy8 documents

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